ICEBERG AISOLUTIONS AGENCY SDN BHD

A new world
of technology.

Artificial Intelligence · IT · Blockchain · Metaverse

Malaysia DigitalMalaysia Digital statusCertified by MDEC

00  /  Depth over display

The visible layer is small.
The infrastructure is not.

Most AI here is sold as a demo. Polished on the surface, unanswered underneath: where the data goes, who reviews an escalation, what gets audited.

We build the other way round. Call handling, pipelines, permissions and audit trail first. It carries live work today in telco collections, state tourism, a national awards platform and high-volume calling.

New models get tested against real operating requirements. The ones that earn their place ship.

01  /  In production

Systems doing real work.

TechnoMech
Tourism Melaka
Kementerian Pendidikan Tinggi Malaysia
iAvatr
Aiello

02  /  Capabilities

30 capabilities.
Three practices.

Conversation, presence and proof. Each practice covers a different part of the system.

I

Intelligence & Automation

AI handling for conversations, operations and data.

12
  • AI receptionist
  • Omnichannel chatbot
  • AI outbound caller
  • Document intelligence and RAG
  • Workflow automation
  • Executive dashboards
II

Immersion & Presence

Digital environments, interfaces and real-time experiences.

12
  • AI personas and avatars
  • Virtual showrooms
  • Tours and walkthroughs
  • Kiosk, hologram, installation
  • Real-time 3D
  • Immersive training worlds
III

Trust & Verifiable Ownership

Records, permissions, provenance and governed AI.

6
  • Enterprise blockchain
  • Verifiable credentials
  • Smart contracts
  • Provenance and tracking
  • AI governance and audit

03  /  Products we own

Systems already in operation.

Built in-house. Running in production.

Omnichannel voice and chat

WhatsApp, Telegram, Instagram, Facebook, web, email and the phone line in one inbox, resolving to one customer record. Inbound reception, outbound calling, supervisor controls, human escalation. Tenant isolation and PDPA masking built in.

01One inboxSeven channels, one customer record
02Human handbackEscalate mid-thread when needed
03Outbound campaignsUpload, map and call within rules
04Privacy controlsPDPA masking and consent ledger
05Operator auditRecord actions across the console
INBOX7 open
InboxAgentsKnowledgeChannelsCampaignsUsage
Acme Retail Sdn BhdWhere is your office?
New customerDo you have this in stock?
+60 12–345 6789Incoming call · 1 min
Existing customerCan I change my booking?
New leadWhat are your hours?
ACME RETAIL SDN BHDWhere is your office?Wisma MPT, Jalan Dato’ Bandar, KL. Open 9am–6pm, Mon–Fri.Can I come tomorrow at 10?Booked. You’ll get a WhatsApp reminder at 9.Answered by AI · handover available
OPENING TONEPEAK DISTRESS · 03:42SETTLED00:0012:04

READING Controlled at first. Pauses lengthen and pitch rises around the repayment discussion. Marked as peak distress at 03:42, reasoned from the change in delivery.

Voice emotion intelligence

IceIntelligence

A transcript records the words. It misses everything the voice carries. IceIntelligence reads tone, pace, pitch and pauses, and plots the emotional arc of a call — opening tone, peak distress, close — with a timestamp and written reasoning for every reading.

Supervisors see which calls need attention without listening to a single recording. At-risk callers are flagged, with the moment it happened. Bahasa Melayu and English, Manglish and dialect included.

01Tone and paceReads changes in delivery across calls
02Emotional arcPlots tone from opening to close
03Risk flagSurfaces calls needing supervisor review
04Written reasoningExplains why a reading was made

Booking and queue management

Guest lists, table bookings, reminders and payment collection for venues, promoters and agencies. Each tenant runs its own questions, its own pages, its own money. Forms are built in the console — no SQL, no redeploy. Payments live through Billplz.

01Guest listsManage attendees and booking details
02Tenant pagesEach tenant keeps its own pages
03No-code formsBuild questions without SQL or redeploy
04PaymentsCollect payments through Billplz

Live at santaimaxxing.com

LIVEFRI · 09 JAN
Guest list142 / 200
Tables held18
Reminders sent142
Collected tonightRM 4,380
Promoters active9

Sample figures.

04  /  Malaysia Digital status

Malaysia DigitalMalaysia Digital  ·  MDEC

Malaysia Digital status.

Iceberg AI Solutions Agency Sdn Bhd holds MD status, granted by MDEC under the Malaysia Digital initiative.

Iceberg AI Solutions Agency Sdn Bhd  ·  Company no. 202601016142 (1678239-M)

WhatsApp+60 11-2854 2591
Emailfirdhaus@icebergaisolutions.com
Webicebergaisolutions.com
WhereKuala Lumpur, Malaysia
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